Privacy Policy
Arven Healthcare Ltd
Effective Date: 1 May 2026
Website: https://www.arvenhealthcare.co.uk
Email: contact@arvenhealthcare.co.uk
Company Address: Chancery Rise, Nuneaton, Warwickshire, CV10 0UY
1. Introduction
Arven Healthcare Ltd (“Arven Healthcare”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you:
- Visit our website
- Contact us
- Apply for jobs
- Register as a healthcare professional
- Use our staffing services
- Communicate with us by phone, email, or online forms
We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable privacy laws.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Who We Are
Arven Healthcare Ltd is a specialist healthcare staffing provider supplying healthcare professionals and support staff to organisations across the UK.
We may recruit and place:
- Healthcare Assistants (HCAs)
- Support Workers
- Registered Nurses
- Temporary Staff
- Specialist Care Staff
- Healthcare Professionals
3. Information We Collect
We may collect and process the following types of personal information:
3.1 Information You Provide to Us
This may include:
- Full name
- Address
- Email address
- Telephone number
- Date of birth
- CV and employment history
- Qualifications and training records
- Professional registrations
- Right to work documentation
- DBS information
- References
- National Insurance number
- Bank details (for payroll purposes)
- Availability and shift preferences
- Any information submitted through forms or emails
3.2 Special Category Data
Due to the nature of healthcare recruitment, we may process sensitive personal data including:
- Health information
- Occupational health records
- DBS/criminal record checks
- Equality and diversity information
- Vaccination status
- Fitness to work information
We only process this information where legally permitted and necessary.
3.3 Information Automatically Collected
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral source
- Cookies and analytics data
4. How We Use Your Information
We use your information for the following purposes:
Recruitment & Staffing
- Processing job applications
- Verifying qualifications and experience
- Matching candidates to vacancies
- Arranging interviews and placements
- Managing staff availability
- Conducting compliance checks
Client Services
- Providing staffing solutions
- Managing bookings and enquiries
- Maintaining relationships with clients
Legal & Compliance
- Verifying identity and right to work
- Meeting safeguarding obligations
- Conducting DBS and reference checks
- Meeting regulatory and legal obligations
Website & Communication
- Responding to enquiries
- Improving website functionality
- Sending updates or recruitment opportunities
- Monitoring website performance and security
5. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate interests
- Employment and social protection law obligations
For special category data, we rely on additional lawful conditions under Article 9 UK GDPR.
6. Sharing Your Information
We may share your personal information with:
- Healthcare providers and clients
- Care homes and supported living services
- NHS organisations
- Recruitment and compliance partners
- Payroll providers
- IT and website service providers
- Professional advisers
- Regulatory authorities where required by law
We do not sell your personal information to third parties.
7. Data Security
We take appropriate technical and organisational measures to protect your data against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Measures may include:
- Secure servers
- Password-protected systems
- Restricted staff access
- Encryption where appropriate
- Staff confidentiality obligations
However, no online system can ever be guaranteed 100% secure.
8. Data Retention
We only keep personal information for as long as necessary.
Retention periods may vary depending on:
- Recruitment requirements
- Employment obligations
- Legal obligations
- Tax and payroll requirements
- Regulatory compliance
Where information is no longer required, it will be securely deleted or anonymised.
9. Your Rights
Under UK GDPR, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at:
Email: contact@arvenhealthcare.co.uk
We may request proof of identity before processing certain requests.
10. Cookies
Our website may use cookies and similar technologies to:
- Improve website performance
- Analyse visitor behaviour
- Enhance user experience
- Maintain website security
You can manage cookies through your browser settings.
Some website features may not function correctly if cookies are disabled.
11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites.
We recommend reviewing their privacy policies separately.
12. Marketing Communications
We may contact you regarding:
- Job opportunities
- Staffing services
- Company updates
- Industry information
You may opt out of marketing communications at any time by:
- Clicking unsubscribe links
- Contacting us directly
13. International Data Transfers
We primarily store and process data within the United Kingdom.
If data is transferred outside the UK, we will ensure appropriate safeguards are in place in accordance with UK data protection laws.
14. Children’s Privacy
Our services and website are not intended for individuals under the age of 18.
We do not knowingly collect data from children.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated effective date.
We encourage users to review this policy regularly.
16. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Arven Healthcare Ltd
Email: contact@arvenhealthcare.co.uk
Website: https://www.arvenhealthcare.co.uk
Address: Chancery Rise, Nuneaton, Warwickshire, CV10 0UY
17. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
We would appreciate the opportunity to address your concerns first before you contact the ICO.