Terms and Conditions.
Effective Date: 1 May 2026
Website: https://www.arvenhealthcare.co.uk
Email: contact@arvenhealthcare.co.uk
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Arven Healthcare Ltd website and services.
By accessing our website or using our services, you agree to comply with and be bound by these Terms.
If you do not agree with these Terms, you should not use our website or services.
2. About Us
Arven Healthcare Ltd is a healthcare staffing and recruitment provider supplying healthcare professionals and support staff across the United Kingdom.
We provide staffing solutions including, but not limited to:
- Healthcare Assistants (HCAs)
- Support Workers
- Registered Nurses
- Temporary Staffing
- Emergency Staffing
- Specialist Healthcare Staffing
3. Website Use
You agree to use this website only for lawful purposes.
You must not:
- Use the website in any way that breaches applicable laws or regulations
- Attempt to gain unauthorised access to systems or data
- Introduce viruses, malware, or harmful material
- Misuse website forms or communication channels
- Copy or reproduce website content without permission
- Use the website fraudulently or misleadingly
We reserve the right to suspend or restrict access if misuse is suspected.
4. Recruitment & Staffing Services
Arven Healthcare Ltd acts as a staffing and recruitment provider connecting healthcare professionals with healthcare organisations.
We aim to provide suitable candidates and staffing solutions based on the information provided by clients and applicants.
However, we do not guarantee:
- Continuous availability of staff
- Availability of specific shifts or placements
- Permanent employment opportunities
- Uninterrupted staffing coverage
- Specific placement outcomes
All placements are subject to availability, compliance checks, and suitability assessments.
5. Candidate Responsibilities
Applicants and healthcare professionals using our services agree to:
- Provide accurate and truthful information
- Maintain valid qualifications and registrations
- Notify us of any changes affecting suitability to work
- Maintain professional conduct at all times
- Comply with safeguarding and healthcare regulations
- Hold appropriate right to work documentation
- Maintain confidentiality regarding service users and clients
Providing false or misleading information may result in removal from our systems and termination of placements.
6. Compliance Requirements
All candidates may be required to complete compliance checks including:
- DBS checks
- Reference checks
- Right to work verification
- Training verification
- Professional registration checks
- Occupational health requirements
Arven Healthcare Ltd reserves the right to refuse placements where compliance standards are not met.
7. Client Responsibilities
Clients using our staffing services agree to:
- Provide accurate staffing requirements
- Maintain safe working environments
- Comply with applicable health and safety laws
- Notify us promptly of concerns or incidents
- Treat supplied staff fairly and professionally
- Pay agreed invoices within agreed payment terms
Clients remain responsible for day-to-day supervision and management of staff during placements.
8. Bookings & Cancellations
Shift bookings and staffing requests are subject to staff availability.
Clients should provide as much notice as possible for cancellations.
Late cancellations may result in cancellation fees where applicable.
Arven Healthcare Ltd reserves the right to cancel or withdraw staff where necessary due to operational, compliance, safety, or unforeseen circumstances.
9. Payment Terms
Invoices must be paid within the agreed payment period stated on the invoice or service agreement.
Failure to make payment may result in:
- Suspension of services
- Additional charges
- Interest on overdue invoices
- Recovery action
All fees and rates are subject to agreement between Arven Healthcare Ltd and the client.
10. Confidentiality
Both clients and candidates must keep confidential any sensitive or personal information obtained during placements or communications.
This includes:
- Service user information
- Medical information
- Business information
- Internal procedures
- Staffing information
Confidential information must not be disclosed unless legally required.
11. Data Protection
We process personal data in accordance with our Privacy Policy and applicable UK data protection laws.
By using our services, you acknowledge that personal information may be processed for recruitment, staffing, compliance, and operational purposes.
For more information, please review our Privacy Policy.
12. Intellectual Property
All website content including:
- Logos
- Branding
- Text
- Graphics
- Images
- Documents
- Website design
remains the property of Arven Healthcare Ltd unless otherwise stated.
You may not reproduce, distribute, or use our content without written permission.
13. Limitation of Liability
To the fullest extent permitted by law, Arven Healthcare Ltd shall not be liable for:
- Indirect or consequential losses
- Loss of profits or business
- Delays or interruptions in staffing
- Actions or omissions of third parties
- Technical website issues
- Unforeseen operational disruptions
While we take reasonable steps to vet staff and provide reliable services, ultimate responsibility for workplace supervision and operational decisions remains with the client organisation.
Nothing in these Terms excludes liability where exclusion is unlawful.
14. Website Availability
We aim to keep the website available and functioning correctly at all times.
However, we do not guarantee uninterrupted access and may suspend access temporarily for:
- Maintenance
- Security updates
- Technical issues
- Operational reasons
15. External Links
Our website may contain links to external websites.
We are not responsible for:
- External website content
- Third-party services
- Third-party privacy practices
- External website availability
Users access third-party websites at their own risk.
16. Safeguarding & Professional Standards
Arven Healthcare Ltd is committed to safeguarding vulnerable individuals and promoting safe working practices.
Any safeguarding concerns, misconduct, abuse, or unsafe behaviour may be reported to relevant authorities or organisations where appropriate.
We reserve the right to terminate placements or remove candidates from our systems where professional standards are not maintained.
17. Changes to These Terms
We may update these Terms and Conditions at any time.
Updated versions will be published on this page with a revised effective date.
Continued use of our website or services constitutes acceptance of updated Terms.
18. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact Information
Arven Healthcare Ltd
Website: https://www.arvenhealthcare.co.uk
Email: contact@arvenhealthcare.co.uk
Address: Chancery Rise, Nuneaton, Warwickshire, CV10 0UY
If you have any questions regarding these Terms and Conditions, please contact us directly.